The Voice of Nursing Leadership in Pennsylvania

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PONL NEW nurse leader webinar


Nurse Leader Communication and Conflict Resolution: Lessons Learned with Staff & Patients


presented by Shelley Watters, DNP, RN, NE-BC

Sr. Director of Cultural Excellence

UPMC Presbyterian - Shadyside

Wednesday, October 26, 2022 | 1:30 p.m.-2:30 p.m. ET

Incivility and “acting out” are all too common occurrences in health care settings. Violence directed at health care workers is at an all-time high and a major problem that has caught the attention of legislators at both the federal and state levels. Experienced nurse leaders, let alone those newer to leadership roles, often express their lack of comfort in addressing conflict situations that arise in the workplace from patients, families, and staff.

This webinar will assist leaders in better articulating and practicing self-reflection and recognizing how their reactions impact their team. It will guide them in building a culture of trust to support open communication and, as a result, reduce the need to manage incivility. Strategies of effective communication between nurses in relation to managing patient disruptive behavior will be presented. As an outcome of attendance, leaders will be able to discuss best practices that build a culture of engagement between staff and nurse leaders.

This course has been approved for one contact hour.

    Register Today!

    Members - $35 | *Non-Member - $75 | Register a group of up to 10 for $100 ($100 for each additional group of up to 10)

    *Includes one year of PONL Membership - for leaders with two years or less of leadership experience)

    Seasoned Leaders: Please share the event flyer with the new leaders you know!


    © Pennsylvania Organization of Nurse Leaders

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    Pittsburgh, PA 15221

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